Apple to Update Walk-in Genius Appointments

According to a recent article on 9 to 5, Apple will be modifying the way walk-in Genius appointments work at the Apple Store. Currently a user can walk in to an Apple store, describe the problem they may be having and get a return time appointment when someone is available to address their problem. Starting March 9, that user will be met by a Concierge who will input the problem to an application on their iPad, and based on the complexity of the issue, an appointment will be scheduled. The difference being that a problem that can be readily addressed by most of the geniuses present will be seen sooner than a complex one that may take more time. Appointments can still be scheduled online as usual.

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